Terms and Conditions

 ​We reserve the right to decline any sale that we feel will not be in our animals’ best interest.  
Must be 18 or older, or provide parental consent.•   

• We accept PayPal, major credit cards, Zelle, Venmo, and cash (in person only).
• Shipping will be arranged after payment is received and cleared.  All payments must be made in US currency.

• ​We will hold animals for up to 72 hours pending payment by Priority Mail.
• We will hold animals for up to 14 days with a non-refundable deposit, applied toward purchase.   
• Payment is due in full at the end of 14 days unless other arrangements have been made.
• We will hold animals for up to 30 days with payment in full.
• We will hold animals indefinitely with payment in full when shipping conditions are not optimum. 
• Deposits and/or Cancellation fees will be waived if for some reason we cannot supply the animal.

​CANCELLATION POLICY:

• Orders cancelled after deposit or payment is received are subject to a 25% cancellation fee. 
• Once an order is paid in full, and awaiting shipping, a refund will not be offered. ​

• Shipping will always be FedEx Priority Overnight 
• Available Mondays, Tuesdays, and Wednesdays with live arrival guaranteed. 
• Payment and all requested info is due by 3pm PST for same day shipping.
• Shipments are packed in heavy-duty, corrugated boxes with Styrofoam inserts.
• Heat/cold packs will be used when appropriate based on the current weather/temperature forecasts. 
• Boxes are clearly labeled “LIVE HARMLESS GECKOS, HANDLE WITH CARE”
• We reserve the right to postpone shipping if weather temperatures are extreme - <35 or >92 degrees F. ​
• If the buyer is informed and advised against shipping due to weather though still chooses to ship, live arrival cannot be guaranteed.
  You must be available to receive the shipped animal on the first attempt or live arrival cannot be guaranteed. 
• Although we will ship under optimal conditions only, we are not responsible for any weather related issues or acts of nature that can occur during the shipping process. 
• Standard procedure with acquiring any new reptile pet is to quarantine them from your existing collection for 90 days.  This will ensure that any health issues are noticed and cannot spread to the existing collection.  That includes animals to be used for breeding purposes.
  

SHIPPING COSTS ARE NOT REFUNDABLE

• All pets are guaranteed to be 100% healthy and feeding well at the time they are shipped. 
• Since we have no guarantee of their care after arrival, our responsibility ends 48 hours after delivery. 
• We guarantee 100% disclosure on all known pertinent information on our geckos. 
• We guarantee that all geckos are accurately represented in their photos.  Cameras rarely capture the full beauty of these animals so their colors will be more vibrant in person. 
• Live arrival is guaranteed under normal circumstances for domestic shipping.
• We cannot guarantee the sex of a pet that is sold as "Temperature sexed(TS)"
• We cannot guarantee any pet's personality or temperament. 
• We cannot guarantee adult coloration/pattern of juvenile geckos. 
• We cannot guarantee fertility of geckos.